We ship orders and answer emails Monday-Friday 9am-4pm EST. We are closed for most US holidays. If you contact us outside of those times, we'll get back to you as soon as we're back in our office.
We are located about 30 minutes north of Atlanta.
Most of the time, we can accommodate this request. But it is not always possible within a large range. Please note that we also offer a large assortment of products and we will often allow one shop to carry one font option and another to carry a different one. Please note: Zip code protection is only offered to shops that order at least twice a year.
We're always working on new things! Generally we release new products 2-3 times per year.
Yes. We do offer custom and/or co-branded products. We can create custom fonts and colors to various frame sizes and profiles. We can handle the whole supply chain from design and packaging to manufacturing and logistics. There are setup fees and minimum quantities associated with custom products. Read more about custom collaborations here.
We do not offer pure white labeling. We can however collaborate on a co-branded product. Please read more about our custom products and collaborations here.
Orders, Shipping & Returns
Opening orders: $300 Minimum reorder: $150
We ship from our office location just north of Atlanta, Georgia.
New accounts are not granted terms. Established accounts may inquire.
We utilize UPS when shipping to commercial addresses. For international account we can ship via DHL or USPS.
Absolutely. Please contact us if you would like to request special shipping terms, times, or if you have a shipping account number you would like us to use. Please note: if problems arise and we're billed for charges, these will be passed along to you.
Product available for immediate delivery will ship within 1-2 business days. Orders placed at a tradeshow may take up to two weeks to ship. Orders without payment details will not ship until paid in full unless otherwise noted.
While we can ship internationally, it's not always to the most cost effective process. Please contact us for a quote before ordering. We're currently looking for warehousing solutions in Canada & Europe. Stay tuned.
Yes! If you are local to the Atlanta area, we're happy to discuss local pick or delivery options. Please call or email to chat!
If for any reason you are unhappy with our products we will gladly exchange it or refund you. Please email firstname.lastname@example.org within 20 days of shipment date to initiate a return or exchange. All refunds and exchanges will be processed within 10 business days of receipt of the item in its original condition. Please read all of our FAQs before deeming your purchase damaged or defective.
Our classic letters are made of injection-molded ABS plastic with neodymium magnets (also known as rare-earth magnets).
Our soft letters are made of a soft foam material with rubber sheet magnets.
Most of our products and packaging are made and/or assembled by hand in China, but our block easels are made in our own workshop.
Oops! Sorry about that! Our sets are assembled by hand so there's the possibility of human error. Don’t worry! Just let us know and we’ll send you or your customer the missing piece(s) free of charge.
Of course! But they were not created for this purpose so our sets do not include the amount of numbers that food establishments usually need to create a menu. We will not break up a set in order to sell seperate characters. We might eventually create a number add-on pack, but there is nothing in the works at this time.